topic Re: We can't load this right now in EE app and website

We can't load this right now

JazzyWeston — Mon, 08 Apr 2024 13:28:20 GMT

Hi,

I am trying to login to myee and keep getting this error on the main screen. I have tried from a few devices and the app and get the same messages.

Any ideas?

Thanks

Re: We can't load this right now

Leanne_T — Mon, 08 Apr 2024 15:23:16 GMT

Hi @JazzyWeston

Thanks for coming here.

Do you get the same message logging into your EE account online and the EE app?

Leanne.

Re: We can't load this right now

JazzyWeston — Mon, 08 Apr 2024 15:25:43 GMT

Yes. Also If I click on the profile picture it just goes into a reload loop

Re: We can't load this right now

Leanne_T — Mon, 08 Apr 2024 15:50:22 GMT

Thanks @JazzyWeston

Do you have an option to link your number when you log in?

Leanne.

Re: We can't load this right now

rodi69 — Mon, 06 May 2024 09:13:32 GMT

"We can't load this right now"

Did you get a fix for this. I have had this error message for months now - on all devices & webpage? I've tried support but they have not fobbed me off! Annoying

We can't load this right now

Re: We can't load this right now

Katie_B — Tue, 07 May 2024 06:50:13 GMT

Hi @rodi69.

Thanks for coming here.

What was advised when you spoke with our technical care team?

Katie

Re: We can't load this right now

rodi69 — Tue, 07 May 2024 12:54:35 GMT

Hi Katie,

I mean which time? I called maye 8 times & spoke to 8 different people. Sent email & got ignored. The majority of them told me to reinstall the app. Which I had done several time, regardless the website still gives me same error message & I also tired from various different devices with no cache. The last time I called they said ‘it’s a bug, & working on a fix with no estimated time frame’.

completely useless!

Re: We can't load this right now

Katie_B — Tue, 07 May 2024 13:07:27 GMT

Hi @rodi69.

I'm sorry to hear of your experience.

Did you email an agent direct?

When was the last time you called our technical care team?

Katie

Re: We can't load this right now

seanious — Tue, 14 May 2024 22:36:28 GMT

"We can't load this right now"

I too have had this error message for months and on all devices & webpage? I've just updated the app on iPhone which made no difference.

I simply want to look at my bill and check all is in order. This is unacceptable and should have been fixed months ago. If this is not resolved soon, I'm off.

Re: We can't load this right now

Patt1 — Wed, 15 May 2024 06:19:53 GMT

This is an on going issue at EE's IT systems side, the agents via X messenger acknowledge that there is a big problem & raised a ticket for it, they are keeping my chat open for updates but it could be a while. Tired of it too. I have to go to the main website to check my account & it's not simple. A lot of bugs. This has been an issue since I was with Orange decades ago. Why are their IT systems & site developers so inept? So many updates and so few fixes.

Re: We can't load this right now

meself1 — Wed, 24 Jul 2024 15:07:32 GMT

Just to add my two cents' worth, I too have been getting this issue ever since I joined EE over a year ago. I mean, I have *never* been able to log into the site without an error message.

Re: We can't load this right now

joelhender — Mon, 09 Sep 2024 12:33:09 GMT

I’m still getting this error. Any sign of fixes yet? Customer services “couldn’t see anything wrong with my account”

Re: We can't load this right now

Peter_W — Mon, 09 Sep 2024 14:52:46 GMT

Good afternoon @joelhender.

Welcome to the EE Community!

Could you please describe the exact error that you're seeing for me?

Also do you see the same if you try logging in to the browser version of your account?

Peter

Re: We can't load this right now

joelhender — Tue, 10 Sep 2024 05:35:34 GMT

I get through the log on screens to a message that says ‘Sorry, there seems to be a problem’ ‘Sorry, we’re having a little difficulty right now’.
This happens on web browser and in the app. I’ve tried deleting the app, restarting my phone, and nothing works. Customer services can’t see anything wrong with my account and say it ‘should work’.

Re: We can't load this right now

Peter_W — Tue, 10 Sep 2024 10:50:36 GMT

Thanks @joelhender.

Is it as soon as you log in that you get this error, or only when visiting certain pages?
Peter

Re: We can't load this right now

joelhender — Tue, 10 Sep 2024 10:52:25 GMT

As soon as I log on

Re: We can't load this right now

Peter_W — Tue, 10 Sep 2024 11:09:34 GMT

Thanks for confirming that @joelhender.

If you're getting this as soon as you log in, then there's definitely something not quite right with things.

Has this worked for you in the past? Could you possibly have registered with a different email address and this is what your details are paired to?

Peter

Re: We can't load this right now

joelhender — Tue, 10 Sep 2024 12:25:11 GMT

Hi Peter,

Yes this has worked for the past 3 or so years, with the same log on details, nothing changed as far as I was aware, other than I can’t log on and view my bills and share data etc.

Re: We can't load this right now

Peter_W — Tue, 10 Sep 2024 13:34:59 GMT

Cheers @joelhender.

I appreciate you've mentioned calling up and a member of our team saying nothing looked out of the ordinary, but it definitely sounds like this needs a bit of further investigation.

If you get in touch with us on 150 from your EE mobile and follow the options towards mobile tech support, they'll be able to run through all the necessary checks, and then if needs be raise a ticket for further investigation.

Peter

Re: We can't load this right now

joelhender — Tue, 10 Sep 2024 13:44:04 GMT

Hi,

So I have done this and apparently they are forwarding it to IT