topic Re: Re: Cannot link Broadband account to EE acount in EE app and website

Re: Cannot link Broadband account to EE acount

grewalski — Fri, 26 Sep 2025 13:57:09 GMT

Same issue - multiple calls and no solution. I have never been able to see my bill and can't even see what is and isn't included in my broadband package. Been passed to IT / back office at least twice and no resolution.

Re: Re: Cannot link Broadband account to EE acount

Rach_H — Fri, 26 Sep 2025 17:36:38 GMT

Hi @grewalski,

Welcome to the Community!

I appreciate that this is far from ideal, especially given you've already spoken with the team about this. I'd recommend raising a complaint with our team, and they will be able to raise this higher for you, and help to get this resolved.

Rach