topic Account of my mobile is not showing on website or app in EE app and website

Account of my mobile is not showing on website or app

1699226 — Fri, 26 Sep 2025 12:39:10 GMT

This has happened immediately after I agreed to update my Broadband plan (to Fibre Plus Broadband without landline) along with some special offer (promotion?) for my mobile. So now I just even cannot check what mobile plan I have, because when I log in to my EE mobile app, I can see whatever but the description of my mobile plan. Which seems to be ridiculous.

Re: Account of my mobile is not showing on website or app

Rach_H — Fri, 26 Sep 2025 17:06:47 GMT

Hi @1699226,

Welcome to the Community!

I'm sorry to hear about the troubkle you're having with your account, as this isn't what we want to hear. I'd recommend giving our team a call, and they can take a look into this, and help you to get this sorted.

Rach