topic Re: Linking in EE app and website

Linking

Apexwolf — Mon, 11 Aug 2025 11:43:49 GMT

I can’t link my Products too my ee account keeps saying try again later we working on this been trying for a few weeks I and I can’t get my games pass from my Xbox bundle nothing linking and can’t link my ee contract sim

Re: Linking

Christopher_G — Mon, 11 Aug 2025 14:45:47 GMT

Hi @Apexwolf

Could you try using a different device or browser to link the accounts please?

If you're still having problems after that, I recommend speaking with our Customer Support team so they can try and link everything from our side for you.
Chris

Re: Linking

Cananybodyhelp — Tue, 23 Sep 2025 22:50:35 GMT

Has this been resolved?

EE arent fulfilling call backs and I have the same issue.

I actually think something suspicious happened when they took my personal details in store. I think something dodgy could be going on. Makes no sense.

it’s worth requesting personal information via the GDPR route. It might uncover something.

Re: Linking

Christopher_G — Wed, 24 Sep 2025 14:47:34 GMT

Hi @Cananybodyhelp

If you think anything suspicious is happening with your account, I recommend calling to speak with our Customer Support team. They'll be able to check your account over for you.

They'll also be able to give you an update on the ticket that was raised for you.

Chris

Re: Linking

Cananybodyhelp — Wed, 24 Sep 2025 17:41:33 GMT

Another hour on the phone. Turns out that many people are having the same issue. They were having the issue before I joined but the shop is lying to people. I just found out today they lied to me about the countries on the travel extra.

Kindest Regards

Re: Linking

paradoxumwind — Fri, 26 Sep 2025 23:59:49 GMT

I had issues linking accounts basically your gonna have to end up talking to someone on the phone to sort it out. Seems like a common issue.

Re: Linking

Cananybodyhelp — Sat, 27 Sep 2025 00:06:33 GMT

Not worth it. It’s a known issue. I just said that I wouldn’t agree to paper billing. So they have been forced to keep crediting my account if I can’t get online to pay it.
Kindest Regards

Re: Linking

Jakescotty43 — Tue, 23 Dec 2025 13:28:55 GMT

Im having the same problem but cant find my linked device

Re: Linking

Alex_H — Tue, 23 Dec 2025 16:43:52 GMT

Hi @Jakescotty43,

Thanks for visiting the EE Community

You should be able to link products by logging in and selecting profile in the top right and then Link a product button and enter the mobile number you are wanting to link to your online account.

If you are getting an error saying try again later, please try linking through another browser and see if the error still occurs.

Alex