topic live chat in EE app and website

live chat

ItAdam — Sun, 21 Sep 2025 18:32:36 GMT

i need talk to Live chat on EE app, no option there. becuase i am Deaf and need message.

they say "Live Chat will be found under the Help section of the MyEE app". i seen is not there in EE app. show you of attach image.

Re: live chat

Chris_B — Sun, 21 Sep 2025 18:52:47 GMT

@ItAdam Please read THIS on how you can chat with customer support. I’ve never had the live chat option within the EE app and I’m on contract also and it should be there for me

Re: live chat

Chris_S — Mon, 22 Sep 2025 08:32:28 GMT

Hi @ItAdam

Could you try uninstalling and then reinstalling the app please?

This will ensure that you have the latest version of the app installed.

Chris S

Re: live chat

Schockwave — Mon, 22 Sep 2025 10:50:01 GMT

@Chris_B , not sure why it is not there for you under help, as I did not have it for months, but with the latest version it is now there.

Re: live chat

ItAdam — Mon, 22 Sep 2025 18:42:11 GMT

@Chris_S yes i did been reinstalling the app, then EE app and also latest version. EE app is still same of before and not there live chat!

Re: live chat

Leanne_T — Tue, 23 Sep 2025 07:23:43 GMT

Hi @ItAdam

Thanks for coming back to us.

I'm very sorry the message us option is not showing in your EE app.

We would need to get the app looked into for you. Our Contact Us About Mobile Billing and Account page has ways you can contact us using Text Relay or British Sign Language. The team will be happy to help with your query and see what could be causing the message us option not showing in the app for you.

Thanks.

Leanne.