topic Hopeless app in EE app and website

Hopeless app

LeavingEE5 — Sat, 20 Sep 2025 22:33:15 GMT

I am leaving EE because of the app. I try everything, switching off and on, trying to connect with just the phone signal, then with just wifi on, password changes - after which I get emails saying password successfully changed - and then it doesn't work!! It's hopeless. I'll probably pay more elsewhere - I'm on a reasonably good deal - but it will be worth it. Life is just too short to continue struggling with EE!

Re: Hopeless app

LeavingEE5 — Sat, 20 Sep 2025 22:30:48 GMT

I am leaving EE because of the app. I share your frustration,. I try everything, switching off and phone, trying to connect with just the phone signal, password changes - after which I get emails saying password successfully changed - and then it doesn't work. It's hopeless. I'll pay more elsewhere but it will be worth it.

Re: Hopeless app

Northerner — Sun, 21 Sep 2025 04:41:38 GMT

Hi @LeavingEE5

Can you log into your online account.

Thanks

Re: Hopeless app

Schockwave — Sun, 21 Sep 2025 10:55:22 GMT

@LeavingEE5 , I would suggest to ask customer service to do an account refresh, then login again. Do you have the latest app?

Re: Hopeless app

LeavingEE5 — Sun, 21 Sep 2025 13:06:07 GMT

On the latest app - I log in, and then it always says they can't load my info.

Tried everything.

On the website, yes I can. Leaving because I'm tired of trying and I'm not going on a wild goose chase yet again!!

Re: Hopeless app

LeavingEE5 — Sun, 21 Sep 2025 13:06:50 GMT

Yes, latest app. But I'm not prepared to keep trying - they seem hopeless.