https://community.ee.co.uk/t5/EE-app-and-website/Connecting-phone-to-app/m-p/1566970#M65467 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4859870">@Danogelsby</a></SPAN>,<BR /><BR />Welcome to the EE Community<BR /><BR />Are you selecting the Link a product button when logged into the app and entering your number to receive a passcode? Try fully closing down the app, rather than juts minimizing and then going back and retyping your mobile number.&nbsp;<BR /><BR />If you still have an issue try logging into ee.co.uk and selecting the Link a product button on the website to see if you encounter the same issue when linking on the website.<BR /><BR />Alex</P> Sat, 20 Sep 2025 09:15:43 GMT Alex_H 2025-09-20T09:15:43Z https://community.ee.co.uk/t5/EE-app-and-website/Connecting-phone-to-app/m-p/1566904#M65466 <P>Hi,</P><P>I'm trying to connect my phone to the app but it saying my number is invalid even though I've been on we now for over a year</P><P>&nbsp;</P><P>&nbsp;</P> Sat, 20 Sep 2025 06:51:59 GMT https://community.ee.co.uk/t5/EE-app-and-website/Connecting-phone-to-app/m-p/1566904#M65466 Danogelsby 2025-09-20T06:51:59Z https://community.ee.co.uk/t5/EE-app-and-website/Connecting-phone-to-app/m-p/1566970#M65467 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4859870">@Danogelsby</a></SPAN>,<BR /><BR />Welcome to the EE Community<BR /><BR />Are you selecting the Link a product button when logged into the app and entering your number to receive a passcode? Try fully closing down the app, rather than juts minimizing and then going back and retyping your mobile number.&nbsp;<BR /><BR />If you still have an issue try logging into ee.co.uk and selecting the Link a product button on the website to see if you encounter the same issue when linking on the website.<BR /><BR />Alex</P> Sat, 20 Sep 2025 09:15:43 GMT https://community.ee.co.uk/t5/EE-app-and-website/Connecting-phone-to-app/m-p/1566970#M65467 Alex_H 2025-09-20T09:15:43Z