topic Re: problems to pay in EE app and website

problems to pay

Chloe0301 — Sun, 14 Sep 2025 21:10:48 GMT

I am unable to complete the payment because the process gets stuck at the additional payer authentication step. The page does not load properly, so I cannot finish the transaction."

Re: problems to pay

XRaySpeX — Mon, 15 Sep 2025 01:04:59 GMT

Are you on contract or PAYG?

Re: problems to pay

Michael_D — Tue, 16 Sep 2025 08:33:11 GMT

Hi @Chloe0301

Welcome to the community.

Are you seeing this error in the EE app or is it on the EE website?

Can you try to delete the app and install it again, or if it is the website, try to clear the cookies and cache from the browser or try another browser?

Michael