topic Re: A new document for your (Insert name of Phone) device agreement is available in EE app and website

A new document for your (Insert name of Phone) device agreement is available

EatTheRich — Tue, 18 Mar 2025 11:30:51 GMT

I have ordered a new phone and received a text message teeling me to check a document I have been sent.

I log in - using chrome on a home Computer, NOT the app - and cannot see any documents att all, anywhere.

I checked the forums and a previous solution is to "view full usage" under the "Manage" menu. There is no such title under any of the menus in the Manage section that I can find.

How do I view this elusive document please?

Re: A new document for your (Insert name of Phone) device agreement is available

Ali_A — Tue, 18 Mar 2025 17:27:55 GMT

Hi @EatTheRich

Welcome to the Community.

When you log into the EE app, you should have View Full Usage on the Home tab without having to go into the Manage tab.

Here is an example-

Ali

Re: A new document for your (Insert name of Phone) device agreement is available

EatTheRich — Tue, 18 Mar 2025 22:23:05 GMT

If you had read my question you would see that I stated - "I log in - using chrome on a home Computer, NOT the app" so your response in no way answers my question.

I repeat:

I log in - using chrome on a home Computer, NOT the app - and cannot see any documents att all, anywhere.

I checked the forums and a previous solution is to "view full usage" under the "Manage" menu. There is no such title under any of the menus in the Manage section that I can find.

How do I view this elusive document please?

Re: A new document for your (Insert name of Phone) device agreement is available

Ali_A — Wed, 19 Mar 2025 14:06:25 GMT

@EatTheRich

When logging in online, please click Manage > Bills & Payments > See your full bill > and scroll down the page you should have View your Flex Pay agreement

Ali

Re: A new document for your (Insert name of Phone) device agreement is available

EatTheRich — Wed, 19 Mar 2025 15:34:47 GMT

Hi Ali

There is not a "see your Full Bill" button when I go in to Manage>Bills & Payments on the computer.

There is a "See your Bill In Detail" button, but this does not take me to a page with anything stating "View Your Flex Agreement" nor does it have any documents I need to read.

This is ridiculous, how do I find out what this document is please?

Re: A new document for your (Insert name of Phone) device agreement is available

Ali_A — Wed, 19 Mar 2025 15:52:41 GMT

@EatTheRich

The document will be a copy of your Flex pay agreement (loan agreement) for the device.

If you're still unable to find the document through your online account, please give our Customer Service a call where the guides will able to send a copy to you.

Ali

Re: A new document for your (Insert name of Phone) device agreement is available

HannahLily0902 — Fri, 21 Mar 2025 08:30:58 GMT

I am having exactly the same issue. Received a text saying there is a document for me to review. Access app and desktop and cannot find this document.
I have followed all your advise above.

Re: A new document for your (Insert name of Phone) device agreement is available

Michael_D — Fri, 21 Mar 2025 10:38:34 GMT

Hi @HannahLily0902

Welcome to the community.

If you've tried the steps that @Ali_A mentioned above and you aren't able to see the link to the documents, I'd recommend speaking to our customer service guides.

They'll be able to bring up your account to look at your account to ensure it is set up correctly, and help you to see the documents.

Michael

Re: A new document for your (Insert name of Phone) device agreement is available

MelA96 — Sat, 13 Sep 2025 07:50:38 GMT

Hi Ali

I had this problem and I found this result on another thread. Hope it works for you as it did me!

https://ee.co.uk/plans-subscriptions/mobile/documents

Re: A new document for your (Insert name of Phone) device agreement is available

MelA96 — Sat, 13 Sep 2025 07:51:32 GMT

Hi Hannah

Not sure if you’re still having this problem, but this link was the fix for me, hope it works for you too

https://ee.co.uk/plans-subscriptions/mobile/documents

Re: A new document for your (Insert name of Phone) device agreement is available

Katie_B — Sat, 13 Sep 2025 08:19:59 GMT

Hi @MelA96.

Thanks so much for sharing this.

It's great to hear it fixed it for you 🙂

Katie

Re: A new document for your (Insert name of Phone) device agreement is available

letty123 — Tue, 28 Oct 2025 06:28:32 GMT

thank you so much for this link like the others literally couldn't find it anywhere!

thanks!