topic Re: why is the website so dreadful ? in EE app and website

why is the website so dreadful ?

medalto — Thu, 11 Sep 2025 18:21:03 GMT

Clearly constructed by some nerdy adolescent with too much time on his hands and all the bells-n-whistles kit.

As a new customer Im trying to find what my bill might be - other than trying to sell me loads of differnt things i wont need and a screen of oscillating balls , it serves no useful function , as far as a can tell.

And they need to do a bit more UI testing and not rely on kids .

Rant over

Re: why is the website so dreadful ?

XRaySpeX — Thu, 11 Sep 2025 19:22:37 GMT

I agree! EE shouldn't be trying to sell you things when you're logged into your EE product's a/c.

Most cos. will allow you to opt out of all marketing but is still able to talk to you about the particular products & services that you actually have from them. The EE online a/c & app is showing marketing but they don't allow you to opt out.

And it all wastes screen space.

Re: why is the website so dreadful ?

Rach_H — Fri, 12 Sep 2025 12:03:15 GMT

Hi @medalto,

Welcome to the Community!

I'm sorry to hear you're not happy with your account. How long have you had your new phone for?

Rach

Re: why is the website so dreadful ?

medalto — Fri, 12 Sep 2025 13:20:41 GMT

the account and the setting up of the EE BB has been fine. its just the website that is dreadful.

I dont have , and dont want a brand new phone - after all i use a telephone to talk to people ( anyone remember doing that ? )

I can log in on the website. Where can i log out ?

How easy is it to find billing information ( clue - its not all easy)

And whats the point of those interminably oscillating balls - some nerdy IT adolescent with no friends probably thought it looked cool. it doesn't its just an irritation. Especially when the bit i want fails to load ( Firefox as the browser)

why do you spend so much of my bandwidth trying to flog me stuff ( and hide the things i actually need access to ) - from the volume of ads , you arent particularly bothered what you sell me , as long as its something,

other than that , its fine . ( better than VF - but there again its not a high bar )

Rant over

Re: why is the website so dreadful ?

Rach_H — Fri, 12 Sep 2025 14:16:02 GMT

I am sorry to hear about the trouble you're having when you use the website, and I will get your feedback passed on @medalto.

If you go to the 'Manage' section of your online account then you will be able see your billing information.

If you click on your profile then you will be able to log out at the bottom of this page.

Rach