topic EE website Internal Server Error in EE app and website

EE website Internal Server Error

Ricky1108 — Thu, 11 Sep 2025 17:03:01 GMT

I would like to shop the sim, but when I click it, the website Internal Server Error

Re: EE website Internal Server Error

Rach_H — Fri, 12 Sep 2025 10:03:42 GMT

Hi @Ricky1108,

Welcome to the Community!

Are you looking to add a new SIM to your existing plan, or are you a new customer?

Rach

Re: EE website Internal Server Error

Ricky1108 — Fri, 12 Sep 2025 17:34:33 GMT

Yes, 33pound unlimited full work per month, 24 monthly contract.

Re: EE website Internal Server Error

Ricky1108 — Fri, 12 Sep 2025 17:38:10 GMT

Yes, I am former ee customer, I would like to join 33pound unlimited full work, sim only, 24monthly contract, this one

Thank you

Re: EE website Internal Server Error

Peter_W — Sat, 13 Sep 2025 13:44:44 GMT

Thanks @Ricky1108, it'd be great to welcome you back on board!

Just to start with, I'd recommend giving this a try through a different device or browser; it's also worth switching between mobile data and WiFi to see if this resolves the server error, too.

If you continue to have trouble from there, please give our sales team a call, or pop into one of our EE retail stores, and they'll be happy to help look through your options.

Peter

Re: EE website Internal Server Error

Ricky1108 — Mon, 15 Sep 2025 05:17:00 GMT

I try a lot before, using different phone and computer, and different browser, same" internal server error", that mean EE website problem.

And then, ex-customer cannot order or shopping product in the account, always pop up the message"your account is cancelled".

Finally, I go to EE shop to sign the SIM contract directly. Let me using 2 hours for the transportation from home.😅😅😅.

Re: EE website Internal Server Error

Ricky1108 — Mon, 15 Sep 2025 05:17:54 GMT

Finally, thank you everyone, Thank you for your suggest.

Re: EE website Internal Server Error

Niko7 — Wed, 18 Mar 2026 23:51:24 GMT

You can use different browser it's work for me. Yes the web site clearly have problems and EE need to fix , I'm not a customer but I'm planning to get a sim. So you can try Edge, opera, safari, brave or you try to install another one. Unfortunately this only the solution that I found.