topic Re: This Website is BROKEN in EE app and website

This Website is BROKEN

PRich — Wed, 10 Sep 2025 02:56:03 GMT

I tried using the website on my pc, using the app, which redirects to the website, then restarted my phone and tried using the browser without the app, that didn't work. Restarted my pc and tried one more time to order a new phone from this website but NOPE 404 errors everywhere page elements not functioning properly and constant redirection to the homepage where I've been logged out. For a mobile network to have a website this atrocious is shocking. 0 stars.

Re: This Website is BROKEN

Alex_H — Wed, 10 Sep 2025 07:49:06 GMT

Hi @PRich,

Welcome to the EE Community

I am sorry you are having a frustrating experience using the website and app. If you have not already please try clearing the cookies and cache of the browser you are using, and try another browser.

If you continue to get issues with your online account across the website and app that is preventing you managing your account or make purchases, please get in touch with one of our EE guides to report the issue with your online account.

Alex