topic Re: I'm unable to register a FIDO2 keypair. in EE app and website

I'm unable to register a FIDO2 keypair.

Roke — Tue, 09 Sep 2025 11:52:10 GMT

I've adhered to EE's recent advice to create a "passkey" at https://ee.co.uk/exp/manageid/profile/login-information. However, after I enter the code appended to the SMS template message (which successfully authenticates), I am merely redirected to the aforementioned URI, whereupon my credential manager does not invoke the registration window that it would if it had received a valid request to register one.

I have uploaded a demonstrative screencast at https://youtu.be/6So37YBE2C8.

Re: I'm unable to register a FIDO2 keypair.

Ali_A — Tue, 09 Sep 2025 15:11:53 GMT

Hi @Roke

Are you able to try the process using an alternative browser, such as Chrome ?

Ali

Re: I'm unable to register a FIDO2 keypair.

Roke — Tue, 09 Sep 2025 15:37:19 GMT

Thanks! https://kojipkgs.fedoraproject.org//packages/chromium/140.0.7339.80/1.fc42/x86_64/chromium-140.0.7339.80-1.fc42.x86_64.rpm worked:

How strange that both https://ftp.mozilla.org/pub/fenix/nightly/2025/09/2025-09-07-09-27-30-fenix-144.0a1-android-arm64-v8a/fenix-144.0a1.multi.android-arm64-v8a.apk and https://kojipkgs.fedoraproject.org//packages/firefox/142.0/1.fc42/x86_64/firefox-142.0-1.fc42.x86_64.rpm with https://addons.mozilla.org/firefox/downloads/file/4567044/bitwarden_password_manager-2025.8.2.xpi failed.

I'll file https://github.com/webcompat/web-bugs/issues/new?template=webcompat-bug-report.md if I find the time, unless it's a fault of https://github.com/bitwarden/clients/issues or https://github.com/bitwarden/android/issues.

Re: I'm unable to register a FIDO2 keypair.

Ali_A — Tue, 09 Sep 2025 17:37:11 GMT

That's great @Roke

Thanks for getting back to us and keeping us updated.

Ali