https://community.ee.co.uk/t5/EE-app-and-website/Can-t-log-into-my-app-or-online/m-p/1562333#M65328 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4853557">@ShaunMcQu1988</a>&nbsp;,</P><P>Welcome to the community,</P><P>If you are still not able to log in via the app or website, I would suggest speaking to customer service and make sure that they do an account refresh, then try once again, but make sure you have the latest app, you may also need to uninstall the app, reboot your device and reinstall the app.</P> Mon, 08 Sep 2025 14:03:00 GMT Schockwave 2025-09-08T14:03:00Z https://community.ee.co.uk/t5/EE-app-and-website/Can-t-log-into-my-app-or-online/m-p/1562318#M65327 <P>I haven’t been able to log onto the app or even online since yesterday morning and need to check things with my account&nbsp;</P> Mon, 08 Sep 2025 13:08:24 GMT https://community.ee.co.uk/t5/EE-app-and-website/Can-t-log-into-my-app-or-online/m-p/1562318#M65327 ShaunMcQu1988 2025-09-08T13:08:24Z https://community.ee.co.uk/t5/EE-app-and-website/Can-t-log-into-my-app-or-online/m-p/1562333#M65328 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4853557">@ShaunMcQu1988</a>&nbsp;,</P><P>Welcome to the community,</P><P>If you are still not able to log in via the app or website, I would suggest speaking to customer service and make sure that they do an account refresh, then try once again, but make sure you have the latest app, you may also need to uninstall the app, reboot your device and reinstall the app.</P> Mon, 08 Sep 2025 14:03:00 GMT https://community.ee.co.uk/t5/EE-app-and-website/Can-t-log-into-my-app-or-online/m-p/1562333#M65328 Schockwave 2025-09-08T14:03:00Z