topic Re: Passkey in EE app and website

Passkey

emi381rgnots — Sun, 07 Sep 2025 08:12:56 GMT

Dear Sir or Madam

The ee app page say that a passkey can be set so pressed on passkey but any code to be sent will go to they wrong mobile number as they mobile number phone is no longer in used through it going missing they photos is they phone that is longer around

Like if the code goes to a used number instead.

Re: Passkey

Chris_B — Sun, 07 Sep 2025 08:29:51 GMT

@emi381rgnots that image are nothing to do with passkey at all and is irrelevant to passkey

The code is sent to the registered number of the account.

Re: Passkey

emi381rgnots — Sun, 07 Sep 2025 08:36:33 GMT

Appreciate feedback but they photo depicts that phone to be missing and not
on me in person as we speak.

I believe it is unfortunate that they number of this particular phone
pictured is not on me in person really.

The real issue is more with a passkey

As tried out but code is going to that phone like a person to advise what
is best to get passkey code sent to this number instead.

Re: Passkey

Northerner — Sun, 07 Sep 2025 11:35:56 GMT

Hi @emi381rgnots

If you change the number on your account to the one you're using then the pass key will be sent to you.

Thanks

Re: Passkey

emi381rgnots — Sun, 07 Sep 2025 12:08:26 GMT

Well yes but I believe an agent mentioned 24 hours 2 days or 5 days before a changed number can be used

Re: Passkey

emi381rgnots — Sun, 07 Sep 2025 12:12:12 GMT

Well 24 hours or 5 days will go back on and check and it will be great to see the right end contact number

However if say they old details remain then another will be made