topic Re: Link for flexi pay in EE app and website

Link for flexi pay

Essexian — Thu, 26 Jun 2025 11:34:25 GMT

Hi, could EE team please share the link to pay off our Flexi plan in (smaller) instalments

My broadband contract is nearly up and I'd like to upgrade both at the same time

I tried to make payments on EE app and it said no payments to be made. Rest greyed out

Unable to find payment section online

Re: Link for flexi pay

Matt_124 — Thu, 26 Jun 2025 11:53:07 GMT

If you contact EE Customer Services, they can facilitate clearing your Flex Pay balance or making payments toward the balance if you cannot do so through the App or Website.

If you wish to upgrade, you would need to clear the remaining balance in a single payment.

Re: Link for flexi pay

Vincenzo1180 — Sat, 06 Sep 2025 11:31:57 GMT

Send the link to flex pay. this is stupid!

Re: Link for flexi pay

Chris_B — Sat, 06 Sep 2025 12:02:11 GMT

@Vincenzo1180 there is no link to pay towards the device part of the flex pay contract. At present you have to call customer support to make a payment. This would have been explained to you when you took out the flex pay contract had you of asked. I believe it’s also in the T&Cs of the agreement you made with the device contract agreement.