https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-check-out/m-p/1560997#M65256 <P>As per the old thread you initially added to, a PAC is for porting your number between networks not within the same one. An upgrade means changing your phone or plan whilst keeping your existing number as a matter of course.</P><P>Can you post a screenshot of the page you're seeing? The symptoms are consistent with you inadvertently ordering a new line, rather than upgrading an existing one.</P> Tue, 02 Sep 2025 19:45:45 GMT bristolian 2025-09-02T19:45:45Z https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-check-out/m-p/1560977#M65255 <P>Hi, I’m having the same problem. When I am going through the checkout process for my upgrade, there are 2 options - keep number (for which I need the pac which I can’t seem to get because my kids’ phones are also on my account) or get a new number. I can’t progress unless I complete one of these options.</P> <P>any ideas?</P> Wed, 03 Sep 2025 07:02:51 GMT https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-check-out/m-p/1560977#M65255 oufcpete 2025-09-03T07:02:51Z https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-check-out/m-p/1560997#M65256 <P>As per the old thread you initially added to, a PAC is for porting your number between networks not within the same one. An upgrade means changing your phone or plan whilst keeping your existing number as a matter of course.</P><P>Can you post a screenshot of the page you're seeing? The symptoms are consistent with you inadvertently ordering a new line, rather than upgrading an existing one.</P> Tue, 02 Sep 2025 19:45:45 GMT https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-check-out/m-p/1560997#M65256 bristolian 2025-09-02T19:45:45Z