I want to change my address in my account

Uju2 — Sun, 31 Aug 2025 22:46:17 GMT

Re: I want to change my address in my account

Chris_S — Mon, 01 Sep 2025 08:03:24 GMT

To change your addrerss, just follow these instructions:

Log in to the EE app on your mobile
Tap on Manage from the items at the bottom of the screen
Tap on Check Settings
Scroll to the bottom on the screen and tap on Change billing address
Follow the steps on the screen
When you have confirmed your new address, we will text you to confirm the change has been made - it can take 1-24 hours to appear on your account.

Log in to the EE app on the web
Select Plans & Subscriptions from the top right of your screen
Select the account you want to change the address for
Scroll down to Address and select Change address
Select which address - postal or billing - you want to update
We will then send a one-time PIN to the mobile for your account to verify it's you, Click Confirm having checked the PIN is going to the correct number
Enter the PIN sent to your mobile and click Continue
Enter the postcode for your new address
Select the correct address from the selection shown - please note you'll be able to choose to update one or both of your Billing or Postal addresses at the same time
Click Confirm address
We will confirm your changes on screen and send a text to your mobile to confirm as well. Please note it can take between 1-24 hours for the change to show up in your account.

Chris S