topic Re: Accessing billing information via website and app in EE app and website

Re: Accessing billing information via website and app

TASM — Fri, 22 Aug 2025 10:53:17 GMT

Same here, BT moved us to EE and never been able to link products onto account. Spoke to the 'guides' at length. They dont have a clue how to resolve, and after an hour 2 days ago, i called gain yesterday and they could even see the details or a fault logged despite the girl telling me they were logging it.

I want to review my account/ Bills etc and i cant see anything. Bring back BT !!

Re: Re: Accessing billing information via website and app

Leanne_T — Fri, 22 Aug 2025 12:59:38 GMT

Hi there @TASM

I'm sorry you've been unable to access the EE account and view the billing details.

If you have been in touch with our technical support guides a few times and this has not been resolved, you can complete the Make a complaint form and one of our complaints team will contact you to help you with the linking your EE products to the EE account online and EE app.

Leanne.