topic Re: EE APP in EE app and website

EE APP

GaryHH_88 — Fri, 07 Mar 2025 13:59:49 GMT

Hello,

I'm moving over from BT to EE. I've got an an account set up I'm able to log in to my account via the Web page.

However when trying to log in to the app all I'm getting is (see attached picture)

I'm definitely using the right log ins as I have a habit of writing every single username and password for everything I have 🤣 any help would be great.

I've obviously done all the uninstall reinstall, clear cache etc etc. Still not working

Thanks

Re: EE APP

Rach_H — Fri, 07 Mar 2025 16:35:33 GMT

Hi @GaryHH_88,

Welcome to the Community!

We don't want you to have any trouble logging into your account, so I'm sorry to hear this is happening. Have you spoken with our team about these issues?

Rach

Re: EE APP

GaryHH_88 — Fri, 07 Mar 2025 19:31:30 GMT

Hi Rach,

Don't get me wrong I can still log into my account via Web page but still the app should be accessible and it's not. From what I've read in the play store reviews I'm not the only one having the issue.

Maybe the app needs to be seriously looked it by the app production team.

Thanks for your reply

Re: EE APP

Christopher_G — Sat, 08 Mar 2025 08:58:01 GMT

Hi @GaryHH_88

I'm glad to hear that you're able to log into your account through a web browser. I'm not sure what's causing this issue with the app for you. The app is regularly updated, so hopefully it starts working soon for you. If you'd like to discuss it further, I recommend speaking with our technical support team so they can look into it for you.

Chris

Re: EE APP

Dav1d19 — Tue, 11 Mar 2025 11:12:08 GMT

Exactly the same situation for me as well.

Re: EE APP

JohnT10 — Thu, 13 Mar 2025 06:17:24 GMT

I've also just switched from BT and having the same problems with the app. Can log into the website.

Re: EE APP

Rach_H — Thu, 13 Mar 2025 10:32:11 GMT

Hi @JohnT10,

Welcome to the Community!

If you give our technical team a call then they will be happy to take a look into why this is happening, and help you get this sorted.

Rach

Re: EE APP

Cateran100 — Wed, 27 Aug 2025 07:59:26 GMT

Well, you must understand the EE app is the worst amongst the mobile service providers but probably amongst every app in the universe.... Literally nothing works in it properly....

Re: EE APP

Leanne_T — Wed, 27 Aug 2025 10:03:58 GMT

Hi there @Cateran100

Thanks for posting.

What happens when you log into the app? Do you get an error message?

Thanks.

Leanne.