topic Unfortunately, we couldn't log you in, but you can still buy or upgrade - just c in EE app and website

Unfortunately, we couldn't log you in, but you can still buy or upgrade - just c

some1 — Wed, 27 Aug 2025 04:10:16 GMT

Not able to upgrade, or choose new plan after contract ended - Logged in, yet site is asking to login. And then "Unfortunately, we couldn't log you in, but you can still buy or upgrade - just choose what you want to do." - Please fix this

Re: Unfortunately, we couldn't log you in, but you can still buy or upgrade - just c

Northerner — Wed, 27 Aug 2025 06:17:00 GMT

Hi @some1

Are you eligible for an upgrade text UP to 150.

Try again mid morning.

Thanks

Re: Unfortunately, we couldn't log you in, but you can still buy or upgrade - just c

some1 — Wed, 27 Aug 2025 06:50:58 GMT

Yes, I am. Technically I'm on unlimited plan, so looking for something smaller.

Re: Unfortunately, we couldn't log you in, but you can still buy or upgrade - just c

Schockwave — Wed, 27 Aug 2025 14:32:02 GMT

@some1 , you can only downgrade once you are out of contract, not before, but you can upgrade, so have you reached the end of your contract term?