topic Accessing billing information via website and app in EE app and website

Accessing billing information via website and app

Trisha59 — Wed, 20 Aug 2025 15:20:43 GMT

Hi, I have tried to access the app, which just either throws me back to the log in screen or tells me it's not my service isn't working right and to try later. I've cleared cache, removed and reloaded the app.

I can sign into the website but it just says the billing info isn't available. I've been with EE for 2 years but now can't see my usage or billing, this has been going on for a couple of weeks. What am I doing wrong please?

Re: Accessing billing information via website and app

Leanne_T — Wed, 20 Aug 2025 17:49:57 GMT

Hi there @Trisha59

Thanks for coming to the community.

If this is happening with the app and logging into your EE account online, we will need to get this looked into for you. To do this, please get in touch with our technical support guides and they can check the details and see why you're unable to access the billing information and help get this sorted.

Thanks 🙂

Leanne.

Re: Accessing billing information via website and app

csm87 — Wed, 20 Aug 2025 18:59:20 GMT

I have exactly the same issue for about a month now. Just going round in circles trying to login to app and just error messages when logging in online saying billing info unavailable.

Re: Accessing billing information via website and app

Debbie_G — Thu, 21 Aug 2025 07:54:27 GMT

Hi @csm87.

Welcome to the community.

I'd recommend getting in touch with our Technical Guides. They’ll be able to run through some checks and investigate to identify the issue and help get this sorted for you.

Debbie