topic PUK CODE in EE app and website

PUK CODE

CHLOE244 — Fri, 15 Aug 2025 17:24:37 GMT

I cannot access my code for my SIM card it’s asking for a PUK code

Re: PUK CODE

Chris_B — Fri, 15 Aug 2025 19:58:29 GMT

@CHLOE244 You’ve entered the wrong sim pin more than 3 times so it automatically locks the sim. You can get your PUK via your online your online EE account.

If you’ve never changed the sim pin from the default one it is 1111, but first you need to enter your PUK from your online account to unlock the sim.

Re: PUK CODE

CHLOE244 — Fri, 15 Aug 2025 20:33:02 GMT

I’ve tried looking for my puk code and it’s not even on the app or website

Re: PUK CODE

Matt_124 — Sat, 16 Aug 2025 00:08:37 GMT

It is listed towards the bottom of the page under Plans & Subscriptions on the EE Website: https://ee.co.uk/plans-subscriptions/mobile

Instructions on how to get there can be found below if the direct link does not work

https://ee.co.uk/help/mobile/manage-use/unlock-device/unblock-your-phone-with-a-PUK-code