topic Re: EE App in EE app and website

EE App

Pablo1982 — Thu, 07 Aug 2025 14:40:33 GMT

I have had the EE app running perfectly for the past 6 months, but as of this month it just doesn't work at all. For some reason i can't get past the log in page and or I get error messages. Is anyone else out there having the same issue, does anyone know if I can still manage the devices on the WiFi network another way??

Re: EE App

Northerner — Thu, 07 Aug 2025 15:20:30 GMT

Hi @Pablo1982

What device do you use.

Have you checked for updates.

Thanks

Re: EE App

Pablo1982 — Thu, 07 Aug 2025 15:27:45 GMT

I am using a Google device, all the phone software is up to date, device reset, etc, I have the most recent app updates and still no change.

I deleted the app several times and reinstalled it but this hasn't worked either

Re: EE App

Rach_H — Thu, 07 Aug 2025 17:44:16 GMT

Hi @Pablo1982,

Welcome to the Community!

I'm sorry to hear about the issues you're having. Are you able to log into your online account, or are you seeing the same issue when you try and do this?

Rach

Re: EE App

Pablo1982 — Thu, 07 Aug 2025 19:00:17 GMT

Evening Rach_H,

I get the same message when trying to log in via the app and logging in via a EE website. I have tried using all the methods on a phone, iPad or a desktop computer, both WiFi on 5G but still no progress.

Message reads;

"We can't load this right now. There's a problem getting the information to you. Try again or get in touch if urgent."

Re: EE App

Emma3011 — Thu, 07 Aug 2025 22:46:48 GMT

I've had the exact same issue for weeks now. I called to add another line and even that wasn't at the store next day to collect, like they told me it would be. Still haven't been updated about the order a week on and still can't access my account it's an absolute joke

Re: EE App

Christopher_G — Fri, 08 Aug 2025 14:29:51 GMT

Hi @Emma3011 & @Pablo1982

If you've had the problem for a while, and it isn't working on a few different devices, I recommend speaking with our technical support team so they can check everything from our side for you.

Chris

Re: EE App

Pablo1982 — Fri, 08 Aug 2025 14:37:37 GMT

Hi Christopher_G

I have spoken to them over the weekend and they scheduled to call me back but have heard anything.

Is there/ has there been an issue with the EE app and is it being looked into to get resolved, also is there anyway that I can manage the devices connected to my WiFi network outside of the app/ mobile login so I am able to change the device usage times???

At the moment I am completely locked and can not make any changes??

Re: EE App

Christopher_G — Fri, 08 Aug 2025 15:05:01 GMT

Thanks, @Pablo1982

There's nothing that I can see that's similar to this.

I'm sorry to hear that you haven't received that call from customer services. When was the call scheduled for?

You can manage some aspects of your broadband through the EE Hub Hub manager.

Chris

Re: EE App

Pablo1982 — Fri, 08 Aug 2025 19:23:20 GMT

Hiya,

That hasn't worked either....

Can you advise on what I need to do next and or pass this up the chain to someone who can help please.

Re: EE App

Pablo1982 — Fri, 08 Aug 2025 19:29:21 GMT

I've have exhausted all of the avenues suggested by the EE community advisor to no avail. What do I need to do to get this app/ login platform to work, at the moment, I am still unable enable and disable device usage connected to my WiFi router??

Re: EE App

Lesley_W — Sat, 09 Aug 2025 08:04:07 GMT

I appreciate you trying those things @Pablo1982

We don't have account access here on the forum to raise this, but I'd recommend logging a complaint so this can be looked into and a resolution reached. You can see the ways to do so here Make a complaint.

Lesley