https://community.ee.co.uk/t5/EE-app-and-website/Billing/m-p/1554741#M64886 <P>When will your billing on your app and the generic letters actually match up. You write to state I’m in credit and have nothing to pay this month , then in the next breath tell me you’re going to suspend my services. So far since renewing my business contracts I’ve had nothing but hassle.<BR />&nbsp;</P> Thu, 07 Aug 2025 23:36:56 GMT Dottys 2025-08-07T23:36:56Z https://community.ee.co.uk/t5/EE-app-and-website/Billing/m-p/1554741#M64886 <P>When will your billing on your app and the generic letters actually match up. You write to state I’m in credit and have nothing to pay this month , then in the next breath tell me you’re going to suspend my services. So far since renewing my business contracts I’ve had nothing but hassle.<BR />&nbsp;</P> Thu, 07 Aug 2025 23:36:56 GMT https://community.ee.co.uk/t5/EE-app-and-website/Billing/m-p/1554741#M64886 Dottys 2025-08-07T23:36:56Z https://community.ee.co.uk/t5/EE-app-and-website/Billing/m-p/1554827#M64908 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2129251">@Dottys</a></SPAN>&nbsp;</P> <P>Welcome to the community.&nbsp;</P> <P>I'm disappointed to hear that you're receiving conflicting information about your bills currently.&nbsp;</P> <P>The best thing to do will be to <A href="https://business.ee.co.uk/help/contact-us/get-in-touch/" target="_blank">reach out directly to our business team</A>. They'll be able to review your account and explain exactly what's happening. I'm confident this can be sorted out moving forward.&nbsp;</P> <P>Linzi</P> Fri, 08 Aug 2025 09:11:37 GMT https://community.ee.co.uk/t5/EE-app-and-website/Billing/m-p/1554827#M64908 Linzi_H 2025-08-08T09:11:37Z