topic Re: Keep getting an error message when trying to change my broadband deal/contract in EE app and website

Re: Keep getting an error message when trying to change my broadband deal/contract

Reg999 — Tue, 05 Aug 2025 14:54:42 GMT

I have been getting "Sorry, something went wrong on our end We’re working to fix this. Please try again later." for over a year regardless of clearing cookies etc. Doesn't say much for the service if I cannot even view my options for transferring from BT.

Re: Re: Keep getting an error message when trying to change my broadband deal/contract

Christopher_G — Tue, 05 Aug 2025 16:56:33 GMT

Hi @Reg999

Welcome to the community.

If you've been having this problem for over a year, it makes me think that it could be something related to the way that your account is set up.

If you speak with our Customer Support team on 150, they'll be able to help look into that and give you some information about transferring.

Chris