topic Re: App login not working in EE app and website

App login not working

12SHughes — Wed, 06 Aug 2025 09:29:54 GMT

I have an EE account that I can login to on the website, but when I try and use the app on my phone I enter my username, password, and then the passcode it sends me. Then the app just returns to the start of the login screen. I've tried uninstalling and re-installing the app, and clearing the cache but this doesn't work. The app is up to date, and I have Android 13

Re: App login not working

Leanne_T — Wed, 06 Aug 2025 11:23:29 GMT

Hi there @12SHughes

Thanks for coming back to the community.

Could you resetting your password and then try logging into the EE app once the password has been reset. Does this work for you?

If the same happens after trying this, please get in touch with our tech guides they can get the app looked into for you.

Leanne 🙂

Re: App login not working

12SHughes — Wed, 06 Aug 2025 12:55:14 GMT

Hi @Leanne_T , sadly resetting the password didn't work, so I'll call the technical support

Re: App login not working

Leanne_T — Wed, 06 Aug 2025 12:58:31 GMT

Thanks for coming back to me @12SHughes

Let me know how it goes when you get in touch 🙂

Leanne.