topic Re: My ee app is not working in EE app and website

My ee app is not working

Trev31 — Thu, 31 Jul 2025 23:41:57 GMT

Re: My ee app is not working

Northerner — Fri, 01 Aug 2025 04:51:12 GMT

Hi @Trev31

What device do you have.

Do you receive any error messages.

Thanks

Re: My ee app is not working

Trevinaheresa — Mon, 04 Aug 2025 08:14:14 GMT

iPhone 16 pro max

Re: My ee app is not working

Trevinaheresa — Mon, 04 Aug 2025 08:20:21 GMT

Have been to the office also

Re: My ee app is not working

Trevinaheresa — Mon, 04 Aug 2025 08:21:07 GMT

Have called them also on the phone and it been like this for months now

Re: My ee app is not working

Rach_H — Mon, 04 Aug 2025 11:10:10 GMT

Hi @Trevinaheresa,

Welcome to the Community!

I'm sorry to hear about the trouble you're having with your app, as this isn't what we'd want to see. I'd recommend getting back in touch with our team and they will be able to raise a fault for the issue you're having, until this gets resolved. You can ask to raise a complaint regarding this, and if you are unsatisfied then you are able to escalate this to a Team Leader.

Rach