topic Re: Awful website EE in EE app and website

Re: Awful website EE

speak2mike — Sat, 02 Aug 2025 18:24:24 GMT

Unfortunately, EE chose to ignore your feedback as it's got worse.

It's a total embarrassment, and I cannot understand why they chose not to resolve it. They could get a couple of school kids to build a better website in a few weeks.

Then, when you give up and try to phone up instead, you go through a massive menu system only to be told the call centre is shut, despite calling at a time the website tells you it is open. 😠

Re: Re: Awful website EE

Linzi_H — Sun, 03 Aug 2025 07:21:16 GMT

Hi @speak2mike

Welcome to the Community.

I'm disappointed to hear that you're feeling ignored by us when giving feedback. We'll always do our very best to help here and point you in the right direction if needed.

Our Guides on 150 are available to speak with directly at the following times: Monday to Friday, 8am to 9pm, and Weekends, 8am to 8pm. When calling from your EE mobile, option 1 will give you the chance to organise a callback. Or, option 2 will take you through the various options and navigate you to the right person.

What issues are you facing on the website?

How did you submit feedback to us?

Speak soon
Linzi

Re: Re: Awful website EE

manc_mikeh — Sun, 10 Aug 2025 16:53:06 GMT

I'm sorry to hear this - are you referring when you have to log into the website - to check bill etc?