topic Re: App not working in EE app and website

App not working

Davep69 — Fri, 01 Aug 2025 13:33:26 GMT

After updating app broadband settings in app not working. Seems like EE has problems!!

Northerner — Fri, 01 Aug 2025 15:27:54 GMT

Have you checked for app updates.

What device do you use.

Thanks

Davep69 — Fri, 01 Aug 2025 15:47:33 GMT

Hi yes updated app, no difference, Iam using I phone 13 pro .

Peter_W — Fri, 01 Aug 2025 18:00:01 GMT

Welcome to the Community, @Davep69.

Have you tried reinstalling the app since noticing this issue too?

Also is it only certain aspects of your account that you can't see here, or are you unable to view anything broadband related full stop?

Peter

Davep69 — Fri, 01 Aug 2025 19:47:10 GMT

In the last 30 mins the app had come to life !!!

Davep69 — Fri, 01 Aug 2025 19:48:14 GMT

In the last 30 mins the app has come a live !!!

Debbie_G — Sat, 02 Aug 2025 07:56:32 GMT

Thanks for coming back and letting us know @Davep69.

I'm glad to hear this is live.

Debbie