topic Re: EE ID in EE app and website

EE ID

Tiam1997 — Thu, 31 Jul 2025 17:00:56 GMT

Hi. I’m trying to link my mobile number to my EE app but it says the details don’t match up. I switched to EE using my partners number which in hindsight was a bit of a mistake but the account holder is myself and the EE app account is also my name so a bit confused. Thanks for any help

Re: EE ID

Chris_S — Fri, 01 Aug 2025 07:17:55 GMT

Hi @Tiam1997

I'd recommend giving us a call so that a guide can get this looked into for you.

I'd also suggest visiting our linking products to your EE ID web page for more helpful information.

Chris S