https://community.ee.co.uk/t5/EE-app-and-website/EE-App-business-to-personal/m-p/1552656#M64729 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3487733">@GDE1</a>&nbsp;,</P><P>Welcome to the community,</P><P>You will have to speak to customer service, so that they can do an account refresh and then you can log-in to the app.</P> Thu, 31 Jul 2025 08:34:14 GMT Schockwave 2025-07-31T08:34:14Z https://community.ee.co.uk/t5/EE-app-and-website/EE-App-business-to-personal/m-p/1552653#M64728 <P>I recently moved from EE business to SIM only personal account. I can’t get the EE app to work because it thinks my account is closed. I want to use the same email address so how can I make the EE app realise I am now in a new SIM only situation? Thanks&nbsp;</P> Thu, 31 Jul 2025 08:32:05 GMT https://community.ee.co.uk/t5/EE-app-and-website/EE-App-business-to-personal/m-p/1552653#M64728 GDE1 2025-07-31T08:32:05Z https://community.ee.co.uk/t5/EE-app-and-website/EE-App-business-to-personal/m-p/1552656#M64729 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/3487733">@GDE1</a>&nbsp;,</P><P>Welcome to the community,</P><P>You will have to speak to customer service, so that they can do an account refresh and then you can log-in to the app.</P> Thu, 31 Jul 2025 08:34:14 GMT https://community.ee.co.uk/t5/EE-app-and-website/EE-App-business-to-personal/m-p/1552656#M64729 Schockwave 2025-07-31T08:34:14Z