topic Re: Still no online chat option in app in EE app and website

Still no online chat option in app

Dizlowe — Tue, 15 Jul 2025 08:50:14 GMT

Anyone else still not have the online option in the app?

I have been waiting since April to get this sorted and still no service showing.

Re: Still no online chat option in app

Schockwave — Tue, 15 Jul 2025 11:19:22 GMT

@Dizlowe , Me, I do not have it, had removed the app, rebooted the device and reinstalled the app and made no difference.

Re: Still no online chat option in app

Dizlowe — Tue, 15 Jul 2025 11:20:51 GMT

Yes I tried the same with no joy. I did report to EE twice but nothing has been resolved

Re: Still no online chat option in app

Peter_W — Thu, 24 Jul 2025 12:28:38 GMT

Hi again @Dizlowe.

I really appreciate your patience whilst awaiting an update on this one.

I'm continuing to see if we can pursue a resolution with this query, and whilst I don't have anything specific to share just yet, we've definitely not forgotten about what you've reported.

In the meantime I would recommend keeping an eye out for any app updates, and if I hear anything further I'll be sure to let you know.

Peter

Re: Still no online chat option in app

Kiki894 — Fri, 07 Nov 2025 18:28:42 GMT

Same for me also! I want to add a few things to my bill each month and the phone line tells me I have to place to order via online chat as they have more access to things but there isn't an option for that and hasn't been for a long time!

Re: Still no online chat option in app

Katie_B — Sat, 08 Nov 2025 08:41:18 GMT

Hi @Kiki894.

What is it that you would like to add to your monthly bill?

I'm not sure why our customer care team could not help with this, was this an online exclusive?

Speak soon,

Katie