topic Re: EE Website/EE App Issue: Broadband page: Sorry, something went wrong on our end in EE app and website

EE Website/EE App Issue: Broadband page: Sorry, something went wrong on our end

itwiitchey — Fri, 20 Jun 2025 08:52:55 GMT

Been having this issue for a while where I cant look at upgrade deals or any broadband deals as I get this message:

Sorry, something went wrong on our end

We’re working to fix this. Please try again later.

"

I have called a few times about it and they said they will fix it soon but no resolution in sight yet..

Re: EE Website/EE App Issue: Broadband page: Sorry, something went wrong on our end

Ali_A — Fri, 20 Jun 2025 14:42:02 GMT

Hi @itwiitchey

Sorry to hear you're facing trouble upgrading online.
While this is being resolved for you have you had the opportunity to speak to our Upgrade/Broadband team about the deals available to you?

Ali

Re: EE Website/EE App Issue: Broadband page: Sorry, something went wrong on our end

Ellie2506 — Mon, 21 Jul 2025 15:19:53 GMT

I've been having this problem for months, will it ever be fixed? Has EE been hit by ransomware? I've never known anything like the length of time this is taking to resolve.

Re: EE Website/EE App Issue: Broadband page: Sorry, something went wrong on our end

Lesley_W — Mon, 21 Jul 2025 17:09:18 GMT

Hi @Ellie2506

Thanks for coming to our community.

Have our technical team raised a ticket for this when you spoke to them?

Lesley

Re: EE Website/EE App Issue: Broadband page: Sorry, something went wrong on our end

Ellie2506 — Mon, 21 Jul 2025 17:12:29 GMT

I haven't spoken to them, couldn't get through, and can't use website.

Re: EE Website/EE App Issue: Broadband page: Sorry, something went wrong on our end

Lesley_W — Mon, 21 Jul 2025 17:44:46 GMT

I'm sorry you've had trouble getting in touch @Ellie2506

This issue will be account specific as not everyone is getting it, so our technical team would need to look into this. I'm not sure why you couldn't get through last time but our opening times and contact numbers are here Contact Us To Request Technical Support for Mobile Phone.

Hope this helps.

Lesley