topic Re: Unrecognised devices on account in EE app and website

Unrecognised devices on account

Stephanie-45 — Sat, 19 Jul 2025 09:34:32 GMT

Hi community
The only apple product i have right now is iPhone 16 turquoise blue no
apple watch ,no laptop ,no desktop mac and only android have too is Samsung
x115 tablet that's it ,can removed and deleted those unrecognised device on
my account please.

Re: Unrecognised devices on account

Stephanie-45 — Sat, 19 Jul 2025 02:24:29 GMT

I don't have that kind of android unrecognised gadget not mine can you
deleted connect to my account

Re: Unrecognised devices on account

Peter_W — Sat, 19 Jul 2025 09:38:29 GMT

Hey @Stephanie-45 😊

I've just moved your post over to its own thread so we can be sure you get the most relevant advice for you.

Could you please let me know a bit more about what exactly has happened here?

Are the devices you're seeing ones that you've owned in the past, or are they completely unknown to you?

Just to be sure as well, is it on your Apple 'Find My' page that you're seeing these, or is it when logging in to your EE account via our app?

Peter