topic Re: Why can i not get into my mobile EE app in EE app and website

Why can i not get into my mobile EE app

deniselfc — Fri, 18 Jul 2025 07:53:33 GMT

For the last few weeks now I can never get into my EE mobile app, there is always a problem and trying too get hold of EE is a nightmare there isn't anything there to help to get this resolved.

Re: Why can i not get into my mobile EE app

JordanTA — Fri, 18 Jul 2025 09:40:36 GMT

Hi, sorry about this. Do you get any error messages? Do you have any screenshots of what happens?

Re: Why can i not get into my mobile EE app

deniselfc — Fri, 18 Jul 2025 16:54:47 GMT

Hello!

No messages or anything it's been like this for weeks that I cant get into my app!!

Regards

Denise Hodgson

Re: Why can i not get into my mobile EE app

Katie_B — Sat, 19 Jul 2025 07:11:38 GMT

Hi @deniselfc.

Thanks for getting back to us.

Can you log in to your EE account online OK rather than the app?

Katie