topic Re: Cant use esim in EE app and website

Cant use esim

AndreeaNita — Mon, 14 Jul 2025 15:27:49 GMT

I had an Esim on my old phone and had to temporarily change it with another phone due to being repaired. I have tried to log on the app MyEE to activate it on this phone so I can use my new phone as usual and I can’t due to app not being available.

What could I do?

Re: Cant use esim

Christopher_G — Mon, 14 Jul 2025 17:31:05 GMT

Hi @AndreeaNita

Welcome to the community.

What happens when you try to access the app? Do you mean that it isn't available on the app store, or is it the eSIM activation that isn't available?

We'll do our best to help.

Chris

Re: Cant use esim

AndreeaNita — Mon, 14 Jul 2025 17:34:29 GMT

Hi

It says « your app is being improved » and doesn’t let me log in or do
anything
Thanks
--
Dr Andreea Nita

Re: Cant use esim

bristolian — Mon, 14 Jul 2025 17:38:16 GMT

@AndreeaNita wrote:
I had an Esim on my old phone and had to temporarily change it with another phone due to being repaired.

More for the benefit of others who may be contemplating an eSIM over a pSIM, but this is one of the disadvantages of the electronic variant.

Re: Cant use esim

Christopher_G — Tue, 15 Jul 2025 14:45:23 GMT

Have you managed to get in and download your eSIM now, @AndreeaNita?

Chris