topic Re: Website is shockingly bad in EE app and website

Website is shockingly bad

1971 — Thu, 10 Jul 2025 11:16:57 GMT

The website is junk. When clicking on a link from the home page it either shows an error message or just blanks and then returns to the page I was clicking from. Been like this for days now.

Looking at upgrading but if they can't get the web page to work, why bother giving them any more money?

Re: Website is shockingly bad

Debbie_G — Thu, 10 Jul 2025 13:20:25 GMT

Hi @1971.

Thanks for coming to the community.

I'm sorry to hear that you've experienced issues when trying to look at your upgrade options online.

Could you try accessing this using another browser page or device to see if this helps?

Are you able to access the upgrades section of your account when logged into the app?

Debbie

Re: Website is shockingly bad

1971 — Fri, 11 Jul 2025 13:48:15 GMT

Hi Debbie,

It throws up similar errors in other browsers too but to a lesser extent. I have no issues with other sites, just EE's website.

Suggests that the website is the problem.

Thanks.

Re: Website is shockingly bad

Debbie_G — Fri, 11 Jul 2025 14:13:52 GMT

Thanks for getting back to me @1971.

I'd recommend getting in touch with our Guides; they will be able to go through your upgrade options with you and run through further checks on the issue you're experiencing when trying to view your upgrade options online. If needed, they can raise a ticket for further investigation.

Debbie

Re: Website is shockingly bad

Muncher — Mon, 17 Nov 2025 08:45:55 GMT

Just to be 100% clear (likely the same as the OP) I'm running on a wired gigabit connection on a machine that could probably render the Avatar movies and yet the EE website is still slow to the point of wanting me to throw everything out of the window. This is not a new thing; it's been like this for as long as I can remember. Sic semper erat, et sic semper erit.