topic Re: Chat feature in EE app and website

Chat feature

IAmMe30 — Thu, 10 Jul 2025 13:40:29 GMT

Could someone please tell me why the chat feature isn't available?

XRaySpeX — Thu, 10 Jul 2025 14:09:43 GMT

It is! You can send PMs to other Community members by going to https://community.ee.co.uk/t5/notes/privatenotespage

IAmMe30 — Thu, 10 Jul 2025 15:07:29 GMT

I was after the chat feature to chat online to someone from EE?

Matt_124 — Thu, 10 Jul 2025 16:10:27 GMT

This is only available to Pay Monthly Mobile customers and is accessible under the Help tab in the EE App.

If you are a Broadband or Pay As You Go customer, you would not see this option.

IAmMe30 — Thu, 10 Jul 2025 16:47:35 GMT

Hi thanks for the reply, I am a pay monthly customer with 4 lines on my account for family

Linzi_H — Fri, 11 Jul 2025 07:02:32 GMT

Thanks for letting us know @IAmMe30

As @Matt_124 has pointed out above, you should be able to access this in the Help tab on the EE app.

Linzi

IAmMe30 — Fri, 11 Jul 2025 10:29:31 GMT

this is all I get when I go to the help section on all numbers associated with my account?

Linzi_H — Fri, 11 Jul 2025 10:34:36 GMT

It looks like you'll need to call our team directly @IAmMe30, and we'll also be able to double check why the chat option isn't showing for you.

Linzi

Matt_124 — Fri, 11 Jul 2025 10:34:36 GMT

It should appear at the top of the page as shown here:

Is your mobile account properly linked and showing billing details within the app?

IAmMe30 — Fri, 11 Jul 2025 11:44:33 GMT

Hi they are linked, I will give them a call this afternoon and see what's going on, thank you for your help