https://community.ee.co.uk/t5/EE-app-and-website/Am-I-unique-in-being-unable-to-log-in-to-my-account/m-p/1547363#M64395 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2114558">@lordponcenby</a>&nbsp;</P><P>Ask EE to delete that online account and then you can register again new.&nbsp;</P><P>Thanks&nbsp;</P> Fri, 11 Jul 2025 07:22:37 GMT Northerner 2025-07-11T07:22:37Z https://community.ee.co.uk/t5/EE-app-and-website/Am-I-unique-in-being-unable-to-log-in-to-my-account/m-p/1547357#M64394 <HR /><P>Two years ago I cancelled my EE mobile account. It seems I didn't enter a date of birth. EE help tell me this can't be rectified unless I take out a new EE contract which I am not inclined to do.</P><P>I just started an EE broadband account. No problem manually setting up my broadband service.</P><P>But when I try and log in on the website or app to see my bill, manage my account etc., I get an error message saying my date of birth doesn't match.</P><P>Does anyone have experience resolving this issue please?</P> Fri, 11 Jul 2025 07:06:41 GMT https://community.ee.co.uk/t5/EE-app-and-website/Am-I-unique-in-being-unable-to-log-in-to-my-account/m-p/1547357#M64394 lordponcenby 2025-07-11T07:06:41Z https://community.ee.co.uk/t5/EE-app-and-website/Am-I-unique-in-being-unable-to-log-in-to-my-account/m-p/1547363#M64395 <P>Hi <a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2114558">@lordponcenby</a>&nbsp;</P><P>Ask EE to delete that online account and then you can register again new.&nbsp;</P><P>Thanks&nbsp;</P> Fri, 11 Jul 2025 07:22:37 GMT https://community.ee.co.uk/t5/EE-app-and-website/Am-I-unique-in-being-unable-to-log-in-to-my-account/m-p/1547363#M64395 Northerner 2025-07-11T07:22:37Z