topic Re: Can not see the bill in EE app and website

Can not see the bill

Gloria15 — Mon, 30 Jun 2025 15:19:10 GMT

Re: Can not see the bill

Peter_W — Mon, 30 Jun 2025 17:41:05 GMT

Welcome to the EE Community!

When you mention being unable to see your bill, have you checked to see if it's just the app affected, or are you struggling via the browser version too?

Also are you able to see the other details of your account, such as your price plan and personal details?

Peter

Re: Can not see the bill

Gloria15 — Mon, 30 Jun 2025 19:32:42 GMT

The price plan does not see on the apps

Re: Can not see the bill

Gloria15 — Mon, 30 Jun 2025 21:04:32 GMT

I didn’t receive the pin to create account

Re: Can not see the bill

Michael_D — Tue, 01 Jul 2025 07:28:52 GMT

What do you see when you login on both the app and the website @Gloria15.

Are you able to see any account details at all?

If you haven't received the PIN to link the account you shouldn't see any information.

Michael