topic Re: Can't access store, can't use website in EE app and website

Can't access store, can't use website

JVokes — Mon, 30 Jun 2025 12:18:43 GMT

Trying to upgrade my phone but can't access the store as it continuously loops and tried to connect before landing on this page:

Even trying to access the home page returns me to this page.

Re: Can't access store, can't use website

Chris_B — Mon, 30 Jun 2025 12:27:39 GMT

@JVokes Have you tried clearing the browser history and cookies?

Re: Can't access store, can't use website

JVokes — Mon, 30 Jun 2025 12:30:45 GMT

This is all on Firefox.

Ctrl-f5 makes no difference.

I'll try a private window.

Re: Can't access store, can't use website

JVokes — Mon, 30 Jun 2025 14:06:38 GMT

Works in a private window but browsing the site in my main window is still broken. Logging in and out in and out does nothing. I'll just use a private window

Re: Can't access store, can't use website

JVokes — Mon, 30 Jun 2025 14:08:21 GMT

Also, I love having to not only sign up for an account to help me use a shop to buy things but also I get spammed with endless emails telling every little pointless badge I've earned to thank me.

Re: Can't access store, can't use website

MBEE — Wed, 02 Jul 2025 12:34:26 GMT

Private window works for the store you mean?

Wouldn't know about the store, but private window making no difference for me for the website, either on mobile or pc. See my latest post here:

https://community.ee.co.uk/t5/EE-app-and-website/Website-error/m-p/1545388/highlight/true#M64275