topic Re: My locked account in EE app and website

My locked account

080241 — Mon, 30 Jun 2025 03:21:10 GMT

I have had a request from EE to unlock my account as they are unable to take a payment. I am wondering if it is genuine or a scam.

Chris_B — Mon, 30 Jun 2025 06:38:56 GMT

@080241 Can you access your account yourself? And EE don’t need the account to be unlocked for a payment.

Chris_S — Mon, 30 Jun 2025 09:54:32 GMT

Did the request come through to you as an email or a text message?

Wer have a handy web page on how to avoid scams that is worth looking at.

Chris S