topic Re: Kicked out of live chat in EE app and website https://community.ee.co.uk/t5/EE-app-and-website/Kicked-out-of-live-chat/m-p/1544031#M64134 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2498573">@Jcousins</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>If you log into the EE app and select Help, does 'message us' show?&nbsp;</P> <P>If not and you are unable to get back to the chat, please give us a call on 150 and the team will help you get another contract added and go through everything with you on the call <span class="lia-unicode-emoji" title=":slightly_smiling_face:">πŸ™‚</span></P> <P>Thanks.&nbsp;</P> <P>Leanne.</P> Thu, 26 Jun 2025 17:42:36 GMT Leanne_T 2025-06-26T17:42:36Z Kicked out of live chat https://community.ee.co.uk/t5/EE-app-and-website/Kicked-out-of-live-chat/m-p/1543994#M64133 <P>I was in the process of adding a phone to my contract but I have been removed from the chat. I now don’t have the ability to live chat and I keep getting PIN codes through text message to try and reconnect.&nbsp;</P> Thu, 26 Jun 2025 16:20:45 GMT https://community.ee.co.uk/t5/EE-app-and-website/Kicked-out-of-live-chat/m-p/1543994#M64133 Jcousins 2025-06-26T16:20:45Z Re: Kicked out of live chat https://community.ee.co.uk/t5/EE-app-and-website/Kicked-out-of-live-chat/m-p/1544031#M64134 <P>Hi there <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/2498573">@Jcousins</a></SPAN>&nbsp;</P> <P>Thanks for coming to the community.&nbsp;</P> <P>If you log into the EE app and select Help, does 'message us' show?&nbsp;</P> <P>If not and you are unable to get back to the chat, please give us a call on 150 and the team will help you get another contract added and go through everything with you on the call <span class="lia-unicode-emoji" title=":slightly_smiling_face:">πŸ™‚</span></P> <P>Thanks.&nbsp;</P> <P>Leanne.</P> Thu, 26 Jun 2025 17:42:36 GMT https://community.ee.co.uk/t5/EE-app-and-website/Kicked-out-of-live-chat/m-p/1544031#M64134 Leanne_T 2025-06-26T17:42:36Z