topic Unable to login my account with my details in EE app and website

Unable to login my account with my details

prasannasai2001 — Thu, 26 Jun 2025 09:53:56 GMT

Unable to login my account with my details

[Mod edit: add title]

Re: Unable to login my account with my details

Alex_H — Wed, 25 Jun 2025 07:33:05 GMT

Hi @prasannasai2001,

Welcome to the EE Community

What is the error you are getting when you try and login to your account? Have you tried both the website and the app?

Have you also tried a quick password change to see if that lets you login?

Alex

Re: Unable to login my account with my details

frozzy1 — Mon, 03 Nov 2025 15:46:42 GMT

yes changed the password

Re: Unable to login my account with my details

Katie_B — Mon, 03 Nov 2025 17:19:44 GMT

Hi @frozzy1.

Welcome to the community.

Are you seeing an error message when trying to log in?

Just to confirm is this happening via the app and EE online?

Katie