topic EE account in EE app and website

EE account

Alexplace — Mon, 23 Jun 2025 21:12:59 GMT

Hello EE Support,

I’m writing this message out of frustration, as I’ve been trying to resolve a simple issue for more than six months without success.

Despite being an EE customer for over half a year and paying more than £200 a month, I still cannot add my device and phone number to my EE account. I’ve called support multiple times, spent hours on hold, and hours on phone to explain to each department about my problem and yet the problem remains unresolved.

This is extremely frustrating. I don’t have access to my account or any related services, and what is most importantly I can't connect 2nd line and I keep missing important calls — this number is used for my business, and every missed call is lost income.

Please escalate this issue and get it sorted out as soon as possible. I simply cannot afford to waste more time calling support without resolution.

My phone number is *************.

Thank you,
Alex

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Re: EE account

Chris_B — Mon, 23 Jun 2025 21:29:07 GMT

@Alexplace This isn’t customer support it’s a public forum and there is no account access from here. Not being able to connect your other line to your account wouldn’t stop calls being received to that number.

Re: EE account

Linzi_H — Tue, 24 Jun 2025 07:09:44 GMT

Hi @Alexplace

Welcome to the Community.

I'm disappointed to hear how long this has been going on, and I know you'll be eager to get everything resolved.

As we don't have account access here, you'll be best reaching out to our team directly.
I would advise calling and opening a complaint, and escalating this to a team leader if required.
Alternatively, you're welcome to use our complaints webform, and the team will get back to you as quickly as possible to discuss the next steps.

Linzi