topic EE App not working in EE app and website

EE App not working

Lloydy14 — Mon, 23 Jun 2025 17:35:10 GMT

The EE app and website are not working. An error message shows that says there is a problem. Have been an EE customer for years and not experienced this before. Have uninstalled and reinstalled, cleared the cache. This has been going on for a week now. Really frustrating, can’t see my bill or usage. EE, what on earth is the issue?

Re: EE App not working

Rach_H — Tue, 24 Jun 2025 07:53:37 GMT

Hi @Lloydy14,

Welcome to the Community!

We know how important it is for you to be able to access your account, so I'm sorry to hear about the trouble you're having. I'd recommend giving our team a call, and they will be able to take a look into why this is happening, and help you to get this sorted.

Rach

Re: EE App not working

Andyc821 — Tue, 24 Jun 2025 12:30:14 GMT

I have the same issue and havent been able to login for months. Phoned 150 and they can not sort it and say its with IT department. From the search it seems a lot of people have the same issue. Have they found out what the global problem seems to be.

Re: EE App not working

Rach_H — Tue, 24 Jun 2025 15:08:27 GMT

It is possible that different customers may be impacted by different things @Andyc821, which will require different resolutions.

Rach