topic Re: Bills in EE app and website

Bills

PatsyMB08 — Sat, 21 Jun 2025 18:58:41 GMT

I can’t get into my bills, the app is not showing any current bill (I’ve tried deleting & reinstalling) and when I try to look on the website it just says it can’t show my plan right now. I need to know how much the bill is!

Re: Bills

Northerner — Sat, 21 Jun 2025 19:54:36 GMT

Hi @PatsyMB08

Have you associated your number with your EE account.

You can text Bill to 150 as well which tells you your recent bill and BA to 150 for your balance.

Thanks

Re: Bills

ht1908 — Sat, 21 Jun 2025 23:09:36 GMT

Hi Patsy, l am having same trouble. What a terrible site. I enjoyed BT for years so easy to use.
good luck George

Re: Bills

PatsyMB08 — Sat, 21 Jun 2025 23:18:11 GMT

Thank you for your reply George. I’m not impressed! I get a text telling me
my bills ready, but the link to click on is useless! And even going online
is rubbish.

Re: Bills

MBEE — Thu, 03 Jul 2025 10:09:22 GMT

https://community.ee.co.uk/t5/EE-app-and-website/Website-error/td-p/1532803/page/2

Make a complaint here: https://business.ee.co.uk/help/make-a-complaint/