topic Re: Wifi Controls not connecting new devices in EE app and website

Wifi Controls not connecting new devices

Orpinder — Wed, 18 Jun 2025 09:14:40 GMT

Hi, Since turning on wifi controls in the app any new device cannot connect to the wifi

A new brand new Iphone from the box doesn't connect, an previous laptop doesn't connect and another work laptop that connects via the wps button doesn't connect.

I have also reset the hub and router.

Any help will be appreciated.

Is there any way to turn off wifi control in the app and go back to what it was originally.

Re: Wifi Controls not connecting new devices

Lesley_W — Wed, 18 Jun 2025 12:55:27 GMT

Hi @Orpinder

Thanks for coming to our community.

Have you checked the app to see if there are any settings that may have caused this?

Are previously paired devices still connecting ok?

Lesley

Re: Wifi Controls not connecting new devices

Orpinder — Thu, 19 Jun 2025 04:25:42 GMT

Hi,

Few of the previous devices still connecting and working it just seems to be any new device that won't connect.

Managed to speak to someone and the end result a replacement router is being sent out.

Even after EE did a factory reset didn't work, changed said, password etc nothing worked.

EE seems to think the WiFi controls are linked to router hence the replacement router that is being sent out.

Should get it on Friday so will update then.

But not sure how turning on WiFi controls caused this issue and very surprised it cannot be turned off.

Re: Wifi Controls not connecting new devices

Michael_D — Thu, 19 Jun 2025 07:55:52 GMT

Thanks for the update @Orpinder.

Fingers crossed the replacement router does solve this, but please keep us posted either way.

Michael

Re: Wifi Controls not connecting new devices

Orpinder — Thu, 19 Jun 2025 09:41:02 GMT

Thanks @Michael_D / @Lesley_W

I hope the replcement does work.

Ironically, the open EE wifi network works fine when i login with my details as broadband custmoer for devices but not my own ssid.

Just shocked that wifi controls cannot be turned off, love the feature and concept if it worked for me

Re: Wifi Controls not connecting new devices

Orpinder — Tue, 24 Jun 2025 10:52:59 GMT

Hi All,

An update after getting and setting up the replacement router.

It actually worked!!!

Kinda of makes sense that i think about it. You need the QR code on the tab thingy from the router to setup Wifi Controls on the app. So a new router means new code which means wifi controls are off and all new devices can connect without issue.

Still shocked that you cannot turn wifi controls off in app or from anywhere and it takes a new router to solve the problem.