https://community.ee.co.uk/t5/EE-app-and-website/App-not-working/m-p/1541818#M63977 <P>Good afternoon <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4277800">@MLow1996</a></SPAN>.</P> <P>Welcome back to the Community, and I'm disappointed to hear you've been having these issues for quite a while now.</P> <P>Can you please make sure both your app and the phone itself are fully up to date right now?</P> <P>Also when you're logging in to your account via the website, is this correctly showing your account details?</P> <P>Peter</P> Tue, 17 Jun 2025 13:34:40 GMT Peter_W 2025-06-17T13:34:40Z https://community.ee.co.uk/t5/EE-app-and-website/App-not-working/m-p/1541785#M63976 <P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_0874.png" style="width: 1179px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/38852i564D4536894B9A29/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_0874.png" alt="IMG_0874.png" /></span></P><P> </P><P>My app has not worked for months and no matter what I cant login. I use the website and it constantly crashes and doesn’t work. How do I fix this? It’s beyond a joke&nbsp;</P> Tue, 17 Jun 2025 10:10:26 GMT https://community.ee.co.uk/t5/EE-app-and-website/App-not-working/m-p/1541785#M63976 MLow1996 2025-06-17T10:10:26Z https://community.ee.co.uk/t5/EE-app-and-website/App-not-working/m-p/1541818#M63977 <P>Good afternoon <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4277800">@MLow1996</a></SPAN>.</P> <P>Welcome back to the Community, and I'm disappointed to hear you've been having these issues for quite a while now.</P> <P>Can you please make sure both your app and the phone itself are fully up to date right now?</P> <P>Also when you're logging in to your account via the website, is this correctly showing your account details?</P> <P>Peter</P> Tue, 17 Jun 2025 13:34:40 GMT https://community.ee.co.uk/t5/EE-app-and-website/App-not-working/m-p/1541818#M63977 Peter_W 2025-06-17T13:34:40Z